![]() ![]() This can be the reason why there's a negative balance in the customer's account. Have a great rest of the weekend.Ĭredit memo is usually created if you want to use a credit as a payment to a future invoice.Īs you mentioned and shown in the screenshot, the initial deposit is still recorded in your account. Should you have any other concerns or follow-up questions, you can always find me here. In case you'll need to track all the invoices that are due on a particular day, we can customize your Transaction Detail By Account report. Once done, you can now perform Receive payment using the credit memo that you've created. Click Save and close, then select Yes to confirm the changes.Go to the Customers tab, then select the appropriate customer.This way, we'll be able to close the invoice and zero out the customer's balance. We can open the credit memo and edit the amount. Please know that we only need to create a credit memo for the remaining balance of the invoice since you've already issued a refund for the initial deposit. The program prompts you that warning because you've entered the whole amount of the invoice in the credit memo. The Amount owed back to them is not held here it is applied to the open invoice and the remaining credit here is refunded on a check.I'll help you in handling your customer balance. In my explanation, the customer credit memo (refund form) is where you put the Total still on hand for the client. The check is the Net Payout after their funds are used for the open AR. "2) show the invoice decreasing in the amount of the check" "1) account for the check to client" <= From the Credit Memo using your prepayment item In Desktop, Both Icons are found at the top of the Credit Memo. I apply the portion needed to the Open Invoice. Later, I use that on a credit memo to apply this as Value to the invoice for the actual sale, to show you your prepayment is being Used Up by applying it to sales.Īnd if you decide to cancel the work, I put the remaining balance of your Prepayment on one Credit Memo. I use an Other Charge type item, linked to Income, on a Sales Receipt and this item is named Prepayment. And why you are not applying what they prepaid to what they owe. What you never told us is how you Processed it. ![]() (client pays a rather large deposit and very little work was done so we are paying them back)" "We have written them a check because they are parting ways. If you do not intend to collect, then you use a Credit Memo to write off that balance, and use an item, such as other charge, linked to income, to show you are reversing that sale amount for the remaining balance owed.
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